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We're here to help.

Questions about your order, your download, or the guide itself — send us a message and we'll get back to you within 24 hours.

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Fill in the form below and we'll reply within 24 hours, Monday–Friday.

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Please don't send us credit information

We don't need it and we can't use it. Leave out your Social Security number, account numbers, credit report pages, dispute letters, and bank statements — if you send them, we'll delete them. Your order number and email are all we need to help.

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Email support

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Website

disputeitright.com

What we can help with

Yes, ask us

Your download link, or a file that won't open
Order confirmation, receipts, and billing
Refunds within the 14-day window
A typo, broken link, or unclear page in the guide

Sorry, we can't

Review your credit report or tell you what to dispute
Read, edit, or approve a dispute letter for you
Advise on your particular situation, or on any law
Contact a bureau, creditor, or collector for you

We sell a guide, not a service. We're not a credit repair organization, not a law firm, and not a credit counselling agency — so advising on your file would be something we're genuinely not permitted to do. The guide is built so you don't need us to.

Response times

Download problemsWithin 6 hrs

Order & billing issuesWithin 12 hrs

General questionsWithin 24 hrs

Business hoursMon – Fri

If it's more urgent than a credit report

We're a small support inbox and we can't help with a legal or financial emergency. If you're being sued over a debt, facing wage garnishment, or at risk of foreclosure or eviction, contact your local legal aid office — they may represent you at no cost — or a consumer-protection attorney. Deadlines in those situations are short and missing one costs you real rights.

If the debt itself is the problem rather than how it's reported, a nonprofit counsellor at the National Foundation for Credit Counseling is free or low-cost: nfcc.org or 800-388-2227.

And if money worry is affecting your health or how you're coping, please talk to someone. In the US you can call or text 988 any time.

Quick answers

I didn't receive my PDF download.

Check your spam or junk folder first. If it isn't there, email us your order number and we'll resend the link right away — usually within a few hours.

Can I get a refund?

Yes — within 14 days of purchase, no reason needed. Email us and we'll refund you in full. If you just can't open the file, tell us and we'll fix it instead.

Can you look at my credit report?

No, and please don't send it. We're not a credit repair organization or a law firm, so we can't advise on your file. For your own situation, an FCRA attorney can — many work on contingency (consumeradvocates.org).

Will this fix my credit?

It helps you find and dispute genuine errors. It can't remove accurate information — nothing can. If your reports are accurate, the guide will help you confirm that honestly.